Frequently Asked Questions Acceptable Uses Policy Do you support Microsoft FrontPage 2000? Do you support Cold Fusion? Do you support Real Audio/Video? How are you connected to the Internet? Do you allow adult content? Do you support full CGI-BIN access? Can I have an international domain with you? Account Setup Questions How long will it take to setup my account? How long will is be before my domain is accessible? What forms of payment are acceptable? How do I cancel/suspend my account? I already have my own domain currently hosted on another service. Is there any problem with transferring the domain from them to you? How does that work? Will I have time to set up my web site before the transfer takes effect to make it as smooth as possible? Common Technical Support Issues What type of support do you offer? Is CGI supported? If so, what type? Can I use FTP and Front Page ? Can I delete the _underscore directories in my Web Space? Do you allow MP3 download sites, roms, game patches or software downloads? how do I make my web page load automatically ? What software do I need to use FrontPage 2000 for my website? Can I use FrontPage 98? What Operating Systems does FrontPage support? Why does FrontPage just hang when establishing a connection to my account? Do you offer Telnet access ? I transferred my files but I still see under construction, what is wrong ? Do you have a list of common error codes ? is anonymous FTP available?  Are Custom 404 error pages available ?  Is Perl available on the servers ?  What databases can I use ? Do I replace or update my database ?  Do you support Microsoft FrontPage 2000? As of July 1,1999 we fully support the FrontPage 2000 extensions on all new accounts. Back to Top Do you support Cold Fusion? Yes. We have Cold Fusion 4.0 installed on some plans. Contact us for details. Back to Top Do you support Real Audio/Video? Yes. Back to Top How are you connected to the Internet? Our minimum configuration is connected to the Internet through a burstable DS3. Back to Top Do you allow adult content? No. We do not allow any adult content on our servers. You can, however attain an unrestricted development environment by co-locating a server with us. Back to Top How long will it take to setup my account? Both Unix and NT accounts are setup immediately. Back to Top How long before my domain name is accessible? Your domain registration request is handled by our signup system. Normally, requests submitted before 6pm are handled the same day. Other requests (modifications, etc) may take up to three (3) days for InterNIC to process. After InterNIC has approved the request, it will take about 24-48 hours for every DNS server in the world to update so that your page can be seen by everyone. Back to Top What forms of payment are acceptable? We can accept major credit cards, checks, or cash for payment. Hosting accounts will not be set up until payment has been received. Back to Top Do you support CGI? If so , what type is supported? Windows NT: We have installed and support full CGI-BIN access written in Perl 5. Linux: We support Perl 5. Back to Top Can I have an international domain? Yes. But you will have to use our generic DNS servers instead of having an international domain as your DNS servers. Back to Top Can I use FTP and Front Page ? Not at the same time. If you use FTP, then Front Page extensions may need to be re-installed. Back to Top Can I delete the _underscore directories in my Web Space? When your Microsoft FrontPage� extensions for your domain name are enabled, several directories and new files are created in your directory. Please do not edit, delete, move, or rename any of these files or directories. Doing so will probably cause FrontPage� to not work correctly with your domain. Any directory beginning with "_vti" contains important files that are needed to utilize Microsoft FrontPage� with your domain name. In addition there is a file named _vti_cnf.html located in the directory your domain is configured to use. In addition, there is one directory called _private that is created for you. This directory is a place where Microsoft FrontPage� stores your template files and other HTML fragment files. Back to Top Do you allow MP3 download sites, roms, game patches or software downloads? No. We do not allow any MP3 ,Roms, game Patch or software download sites on our servers. You can, however attain an unrestricted development environment by co-locating a server with us. Back to Top how do I make my web page load automatically ? In order to have a page load automatically when someone accesses your address, please make sure the opening page is one of the following: index.html - index.htm - default.html - default.htm Back to Top What software do I need to use FrontPage 2000 for my website? In order to author your website with FrontPage, you will need to install Microsoft FrontPage 97, FrontPage 98, FrontPage 2000, or FrontPage Express on your computer. FrontPage Express comes bungled with Microsoft Internet Explorer so if you have this browser installed, you most likely have FrontPage Express read to run. While any of these programs will work, to use all of the features available, you need to use FrontPage 98 for your client software. Back to Top Can I use FrontPage 98? Certainly, though you will be missing out on the any new or enhancements to existing features released in FrontPage 2000. While the server extensions we install on your account are meant for FrontPage 2000, they are also compatible with FrontPage 98 or any other previous version of FrontPa ge. Back to Top What Operating Systems does FrontPage support? Microsoft has developed versions of its popular FrontPage web authoring program for the Windows 95/98/NT environments, as well as the Mac OS. Back to Top Why does FrontPage just hang when establishing a connection to my account? There a number of reasons why FrontPage hangs, the biggest reason is related to the amount of data in your public_html directory, both in size and number of files and directories. The more files/directories and size of data, the longer it will take FrontPage to log in. Large amounts of data (> 50MB) and/or a large number of files or directories ( > 500) can cause FrontPage to hang and perhaps even timeout. If there are connectivity problems between your ISP and Halfpricehositng, then this can also lead to FrontPage hanging  or even timing out. Back to Top Do you offer Telnet access ? No, we do not offer Telnet access  Back to Top I transferred my files but I still see under construction, what is wrong ? The most common reasons for this are : You did not name your first page index.html or index.htm, OR You uploaded the content outside the HTML directory.  Make sure all files are inside the HTML directory Back to Top Do you have a list of common error codes ? Unauthorized 401 The parameter to this message gives a specification of authorization schemes which are acceptable. The client should retry the request with a suitable header. Forbidden 403 The request is for something forbidden. Authorization will not help. Not found 404 The server has not found anything matching the URI given Internal Error 500 The server encountered an unexpected condition which prevented it from fulfilling the request. Not implemented 501 The server does not support the facility required. Back to Top I am having trouble sending or receiving email what should I do ? Make sure you have the correct email settings in your email client.  Make sure you have a stable connection to the internet. Disconnect and Reconnect to the internet, or Reboot your computer.  Back to Top What is an email  "Catch-all" account? Each domain receives a catch-all account for any message addressed incorrectly to your domain. This address will receive the incorrectly addressed email and will be forwarded to any other valid email address. There is no additional charge for this service. To set this up you simply create an alias "nobody", not an email account.   Back to Top is anonymous FTP available?  No, Not at this time Back to Top Are Custom 404 error pages available ?  Custom 404 Error Pages are used in place of the default 404 Not Found page.  This page is used by creating a page named 404.htm and placing it inside your web site directory.  This advanced feature is available at no additional charge but you must request it be activated. Back to Top Is Perl available on the servers ?  Perl 5 is installed on all of our servers . Back to Top What databases can I use ? Microsoft Access, FoxPro, SQL, etc. Back to Top Do I replace or update my database ?  Either is acceptable. Back to Top

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